Effective Date: June 2026

At Shoreside Plumbing & Heating Ltd. (“Shoreside Plumbing & Heating”, “we”, “our”, or “us”), we are committed to protecting your privacy and safeguarding any personal information you provide while using our website, services, or contacting our team.

Information We Collect

When you visit our website, request an estimate, submit a contact form, or communicate with us, we may collect information including:

• Name
• Phone number
• Email address
• Property address
• Details regarding your plumbing, heating, gas fitting, or drainage project
• Any information voluntarily submitted through our contact forms

We may also collect certain technical information automatically, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and estimate requests
• Schedule appointments and provide services
• Communicate regarding projects and service calls
• Improve our website and customer experience
• Maintain records related to our services
• Meet legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Cookies & Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and to improve website performance.

These tools may collect anonymous information such as:

• Pages visited
• Time spent on the website
• Referring websites
• Device and browser information

You may choose to disable cookies through your browser settings.

Third-Party Services

Our website may utilize third-party services including:

• Google Analytics
• Google Maps
• Website hosting providers
• Contact form services
• Advertising and remarketing platforms

These third-party providers may collect information according to their own privacy policies.

Information Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

Sharing Information

We may disclose personal information when:

• Required by law
• Necessary to protect our legal rights
• Required to provide requested services
• Working with trusted contractors or service providers assisting with your project

Any information shared is limited to what is necessary to perform the requested services.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly.

Children’s Privacy

Our website and services are intended for adults and property owners. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Shoreside Plumbing & Heating Ltd.
1143 Lindsay Place
Langford, BC
Phone: (250) 634-3726
Email: info@shoresideplumbing.ca

By using this website, you consent to the terms outlined in this Privacy Policy.